Privacy Policy

1. Introduction

BACS Consulting Group (“we,” “us,” or “our”) operates the website at www.bacsit.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or interact with us.

Please read this policy carefully. Your continued use of the Site constitutes your acknowledgment of this policy. We reserve the right to update this Privacy Policy at any time and will post the revised version with an updated effective date. We encourage you to review this policy periodically.

2. Information We Collect

1. Information You Provide Directly

When you fill out a contact form, request a consultation, or sign up for communications, we may collect:

• Full name
• Business name and job title
• Email address
• Phone number
• Any additional information you include in your message or inquiry

1. Client Portal Information

If you are an authorized BACS client accessing our client portal or support system, we collect authentication data and session information, support ticket content, and related communications necessary to deliver our managed IT services.

1. Automatically Collected Information

When you visit our Site, we and our analytics providers may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time on page, and clickstream data
• Referring URL and exit pages
• Device identifiers and screen resolution

We use Google Analytics to analyze traffic and understand visitor behavior. For more information on how Google uses this data, see google.com/policies/privacy/partners/. You may opt out of Google Analytics data collection by using the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and remember your preferences.

Types of cookies we use:

• Essential cookies: Required for basic site functionality, including client portal session management
• Analytics cookies: Used to understand how visitors interact with the Site (e.g., Google Analytics)
• Preference cookies: Used to remember your settings or choices

You can control or disable cookies through your browser settings at any time. Note that disabling essential cookies may impair Site functionality, including access to the client portal. We do not use cookies or tracking technologies to serve targeted advertising, and we do not sell data derived from cookie tracking to third parties.

4. How We Use Your Information

We use information we collect for the following purposes:

• To respond to contact form submissions and inquiries
• To provide, manage, and improve our managed IT services
• To send newsletters or marketing communications you have opted into
• To operate and maintain our client portal and support systems
• To analyze Site traffic and improve user experience
• To detect, investigate, and prevent security incidents or fraudulent activity
• To comply with applicable legal obligations

We will not use your information for purposes materially different from those described above without your prior consent.

5. How We Share Your Information

BACS Consulting Group does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share information in limited circumstances:

• Service providers: Trusted vendors who support our operations (e.g., IT management platforms, CRM tools, email delivery services) under confidentiality obligations
• Legal compliance: When required by law, subpoena, or government authority, or when we believe disclosure is necessary to protect the rights or safety of BACS, our clients, or the public
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred subject to confidentiality obligations
• With your consent: For other purposes with your prior explicit consent

6. Email Communications

If you sign up for our newsletter or marketing emails, you may opt out at any time by clicking the unsubscribe link in any email or contacting us at info@bacsit.com.

Transactional and service-related communications — such as support ticket responses or billing notices for active clients — are not subject to opt-out as they are necessary to deliver contracted services.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Our general retention practices are:

• Contact form submissions and general inquiries: up to three (3) years from the date of submission
• Newsletter and marketing opt-in records: retained for the duration of the subscription plus one (1) year
• Client portal data and support records: retained for the duration of the services agreement plus five (5) years, or as required by applicable law
• Analytics data (e.g., Google Analytics): subject to Google’s data retention settings, typically up to 26 months

When information is no longer needed, we securely delete or anonymize it in accordance with our data disposal practices.

8. Data Security

BACS Consulting Group implements reasonable and appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption of data in transit, role-based access controls, and periodic security reviews.

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. If you believe your interaction with us has been compromised, please contact us immediately at info@bacsit.com.

In the event of a data breach affecting your personal information that triggers notification requirements under applicable law, we will notify affected individuals in accordance with that law, which generally requires notification within 45 days of discovery.

9. Your Privacy Rights (California Residents)

As a California-based business, BACS Consulting Group voluntarily honors the following privacy rights for California residents, consistent with the principles of the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We believe these rights reflect sound data stewardship and our commitment to transparency.

California residents may request:

• Right to Know: Disclosure of the categories and specific pieces of personal information we have collected about you and the purposes for which we use it
• Right to Delete: Deletion of personal information we have collected from you, subject to certain legal exceptions
• Right to Correct: Correction of inaccurate personal information we hold about you
• Right to Opt-Out: We do not sell or share your personal information for cross-context behavioral advertising — this right is not currently applicable to our practices
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

To submit a request, contact us at info@bacsit.com or 1793 Lafayette St., Ste. 120, Santa Clara, CA 95050. We will respond to verified requests within 45 days. Where reasonably necessary, we may extend this period by an additional 45 days and will notify you of any extension within the initial response period. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at info@bacsit.com and we will promptly delete it.

11. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will post the updated policy with a revised effective date. Your continued use of the Site after any changes constitutes your acknowledgment of the updated policy.

13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us:

BACS Consulting Group

1793 Lafayette St., Ste. 120, Santa Clara, CA 95050

Email: info@bacsit.com

Website: www.bacsit.com